Eligibility
A refund request must come from the person or company named on the invoice, and must refer to a specific seat (Desk Licence, Grid Studio, or Ledger Circle). Complimentary access and unpublished private workshops follow the letter we sent for that engagement, not this page.
Timeframe
Write to us no later than 14 calendar days after the payment date, or before the first live clinic you attend — whichever is earlier — if you want us to consider a full refund of unused tuition. After you attend a live clinic, or after you download Desk Licence recordings, eligibility shifts to the partial and exception rules below.
Full refund
If we cancel a cohort, or if we never confirm a seat after taking money in error, you receive a full refund of that payment. If you cancel in writing within the timeframe above and have not received recordings or attended a clinic, we refund the tuition in full minus any card or bank fee we cannot recover.
Partial refund
If Grid Studio has begun and you have attended fewer than three live clinics, we may refund 40% of the Grid Studio tuition as a gesture, not as a right, provided you return or delete recordings we can reasonably ask you to delete. Ledger Circle private hours already used are deducted at £380 per hour from any such gesture.
Non-refundable items
Travel, hotels, and your own staff time are never refunded by the studio. Printed materials you asked us to post are non-refundable once shipped. A reviewed dictionary is work already performed; we do not refund the review portion of Ledger Circle after the written comments are sent.
Process
Email info@schedulerpacketgrid.digital with the subject “Refund”, the invoice number, and whether you attended any clinic. We may ask you to confirm deletion of recordings. Do not send card numbers in email.
Processing time and method
Approved refunds are started within 15 United Kingdom working days. We return money by the original payment method where the bank allows it; otherwise by sterling bank transfer to the account that paid. We do not refund in store credit or in future-cohort vouchers unless you ask for that in writing.
Cancellation by you
You may cancel a confirmed seat by email. Cancellation after the timeframe without a studio fault is not a full refund. You may offer the seat to a colleague in the same company; we must agree in writing so the dictionary review still matches the app we expected.
Exceptions
We may refuse a refund where recordings were widely shared outside the licensed organisation, where the enquiry form was used to obtain materials under a false name, or where consumer cooling-off rules do not apply to a business booking. Statutory rights under United Kingdom consumer law, where they apply to an individual booking as a consumer, are not excluded.
Contact for refund requests
Schedulerpacketgrid, 37 Stone St; Craigmyle Ho.; AB31 3AX; United Kingdom. Telephone 077 0865 8786. Email info@schedulerpacketgrid.digital.